Privacy Policy

Effective date: [11/12/2026]

Mack2Steam LLC (“Mack2Steam,” “we,” “us,” or “our”) explains below how we collect, use, and disclose personal information through mack2steam.com and our customer services.

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1. Information We Collect

Depending on your interactions with us, we may collect:

• Your name, email address, phone number, and service address.

• Vehicle details, service requests, appointment information, and information about vehicle condition.

• Messages, photographs, and other information you provide.

• Quotes, invoices, payment status, and transaction records.

• Photographs or videos documenting vehicle condition and services.

• Technical information such as IP address, browser type, device information, pages visited, and cookie identifiers.

Please avoid sending sensitive personal information through our website forms.

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2. How We Use Information

We use information to respond to inquiries, prepare quotes, manage appointments, provide services, process transactions, maintain business records, and address customer concerns.

We also use information to operate and secure our website, understand its performance, prevent misuse, and meet applicable legal obligations.

Where permitted and with any required consent, we may send promotional communications.

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3. Service Providers and Disclosures

Our website uses Wix for website hosting and related website functions. Depending on the features you use, information may also be processed by providers supporting bookings, payments, communications, and website performance.

Payment providers process payment details under their own terms and privacy policies. Please do not submit card details through ordinary contact forms.

We may disclose relevant information when required by law, to protect legal rights or safety, or in connection with a business transfer subject to applicable privacy obligations.

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4. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies for security, essential website functions, preferences, and performance measurement.

[Before publishing, identify any analytics, advertising tools, and embedded services actually used on this website and describe their purposes here.]

You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking some cookies may affect website features.

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5. Customer Communications

We may contact you about your inquiry, quote, appointment, payment, or service.

You can unsubscribe from promotional emails using the unsubscribe link or contact us to request that promotional messages stop. We may still send communications needed to manage an appointment or transaction.

Providing contact information for a service request does not, by itself, constitute consent to automated promotional calls or text messages.

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6. Vehicle Photographs and Videos

We may take photographs or videos to document vehicle condition and completed work.

We will obtain permission before using vehicle images for marketing. We will avoid publishing personal belongings, identifiable people, readable license plates, or other identifying details without appropriate permission.

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7. Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, and meet legal obligations.

We use reasonable safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

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8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Available rights depend on applicable law.

We may need to verify your identity before responding. Some information may need to be retained for legal, accounting, security, or transaction purposes.

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9. Other Websites

Links may take you to other websites, including Mack2Steam Protection and social media platforms. Review the policy displayed on the destination website to understand how it handles information.

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10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

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11. Policy Updates

We may update this policy as our practices change. The current version and effective date will appear on this page. We will provide additional notice or obtain consent when required by law.

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12. Contact Us

For privacy questions or requests, contact:

Mack2Steam LLC
1410 Gillette Street
La Crosse, WI 54603
Phone: (608) 615-1106
Website: https://www.mack2steam.com