Terms of Service
Effective date: November 12, 2026
These Terms of Service apply to your use of mack2steam.com and services provided by Mack2Steam LLC (“Mack2Steam,” “we,” “us,” or “our”).

1. Our Services
Mack2Steam provides vehicle detailing, ceramic coating, Liquid PPF, paint correction, and related services. Shop and mobile availability depend on the service and location.
Your selected package, confirmed quote, and any additional work you approve determine what is included.
You must own the vehicle or have the owner’s permission to authorize services.

2. Quotes and Pricing
Advertised starting prices depend on vehicle size, condition, and selected services. Quotes based on photographs or descriptions may require confirmation after an in-person inspection.
Heavy staining, excessive pet hair, severe odors, and other demanding conditions may require additional work. We will explain proposed changes and obtain your approval before performing work that increases the agreed price.

3. Appointments, Deposits, and Cancellations
Appointment requests are subject to confirmation.
A deposit is required to reserve ceramic coating and Liquid PPF appointments. The deposit amount will be disclosed before payment and applied toward the total service price.
If the service is not performed, the deposit will be refunded.
If you need to cancel or reschedule, please contact us as soon as possible.
Weather, equipment issues, or other circumstances may require Mack2Steam to reschedule. We will contact you to arrange an alternative appointment. If the service is not performed, your deposit will be refunded.

4. Preparing Your Vehicle
Please remove valuables, cash, firearms, medications, and personal belongings before your appointment.
Tell us about known damage, loose trim, electrical problems, aftermarket modifications, previous repairs, or sensitive surfaces that could affect our work.
Please remove child safety seats if you want the area underneath cleaned. You are responsible for reinstalling and checking child safety seats.

5. Vehicle Condition and Expected Results
Results depend on the vehicle’s age, materials, condition, and previous care. Complete removal of stains, odors, scratches, oxidation, pet hair, or other defects cannot be guaranteed.
Detailing does not repair mechanical problems, damaged upholstery, failing paint, or other permanent damage unless the agreed service specifically includes that work.
Existing damage or deterioration may become more visible after cleaning. We will discuss concerns identified during inspection.

6. Mobile Services
Mobile appointments require a safe, accessible location where detailing is permitted.
We will confirm any requirements for water, electricity, space, and vehicle access before your appointment. Unsuitable weather or unsafe conditions may require a different location or appointment time.

7. Payment and Service Concerns
Unless otherwise agreed in writing, the remaining balance is due when the service is completed.
Please inspect your vehicle at pickup or completion and promptly tell us about any concern. We will review the issue and discuss an appropriate resolution.
Nothing in this section limits rights you may have under applicable law.

8. Ceramic Coatings, Liquid PPF, and Specialty Treatments
Coatings and protective treatments require proper preparation, curing, and maintenance. Performance and durability vary with driving conditions, storage, weather, washing methods, and ongoing care.
These treatments do not make a vehicle immune to scratches, chips, stains, or other damage.
Any applicable warranty, coverage limits, cure instructions, and maintenance requirements will be provided separately. A manufacturer’s advertised product lifespan is not automatically a Mack2Steam warranty.

9. Photographs and Video
We may photograph or record your vehicle before, during, and after service to document its condition and our work.
We will obtain your permission before using images of your vehicle for promotional purposes. Promotional permission is optional and is not required to receive services.
10. Website Use
You may use our website for lawful purposes. Do not misuse forms, submit fraudulent requests, interfere with website operation, or copy our original content for commercial use without permission.
Third-party websites linked from our site have their own terms and privacy policies.

11. Responsibility and Consumer Rights
Nothing in these terms excludes responsibility that cannot lawfully be excluded or limits your rights under applicable consumer protection laws.
Wisconsin law governs these terms, subject to any mandatory legal protections that apply to you.

12. Changes to These Terms
Updates will be posted on this page with a revised effective date.
The terms accepted when you book govern that appointment unless we both agree to a change.

13. Contact Us
Mack2Steam LLC
1410 Gillette Street
La Crosse, WI 54603
Phone: (608) 615-1106
Website: https://www.mack2steam.com
You may also contact us through our website’s contact form.